Our Return Policy:
Please note: We will only
accept returns with a return authorization number (No exceptions). If you would like
to return a purchase you must call us first. Returns must be made within 15 days of
purchase and must be returned in its original carton. We will only accept returns in new
condition. Unfortunately if the display has been assembled we will not be able to accept
it as a return. All return items will be subject to a 20% restocking charge. We cannot
credit any freight, handling or shipping charges.
Special Instructions:
Any special instructions on your
order MUST be in writing on our sales order. Please do not rely on any
verbal instructions you may have given. Make sure it is put on our sales
order and that you receive a copy of your sales order. Due to the volume of
orders we receive we can only relay on written details on sales orders.
Scheduling Information on Custom Graphics :
The following is our procedure for handing and
processing your custom artwork order:
(Reminder, please do not send artwork unless you have entered a
formal order) A PDF proof will be emailed to you in approximately
3-5 business days if your submitted artwork is usable. If
unusable (bad file, bad quality or we cannot open your file
etc....), you will be contacted and asked to send new artwork. A
physical proof can be sent upon request for a nominal charge plus
applicable shipping fees. Once written approval of the artwork is
given by the customer, the order will be scheduled into production.
Standard production lead-time is 2-3 weeks. Please note: Production
time for larger orders (Over 50 displays, front lip/base or side
printing, special order displays) may take longer once scheduled.
Shipping time is not included in the production time frame. All
orders are shipped UPS Ground or Freight Carrier and may be
expedited upon request by the customer via email.
NOTE: If
you have a critical time frame, you MUST have this noted in writing
on our sales order. NO verbal reference or email alone will
guarantee any critical time schedule. ANY critical time schedules
must be confirmed IN WRITING on our SALES ORDER. Customer is
responsible to confirm this. If you receive our sales order and no
critical time frame is noted, we are not responsible even if you
discussed this verbally. Please be absolutely sure to review our
sales order confirmation. We do offer special scheduling, even 24
hour service on some displays at an additional cost.
Please
Note:
Most in-stock displays without graphics will be shipped within 2-3
working days via standard ground shipping unless otherwise
specified. For orders that include graphics: The
standard lead-time is 2-3 weeks production following receipt of
proof approval for final useable artwork. Rush orders are available.
All displays and shipper boxes are shipped flat in bulk (Not
assembled). Freight/shipping costs will be added. We ship by
UPS, FedEx and/or Truck Service.
If your "Critical
Timeframe" is not written on the sales
order, we will not be responsible for meeting
any time period.
If you
need any assistance, please don't hesitate to call....(909) 599-1370
Cancellations
Regular Orders:
Once an order is received and packed out, there will be a 20%
restocking fee for any cancellations.
Graphic Wraps:
An order is subject to a cancellation fee within 48 hours of
placement. Any request for cancellation must be in writing. After 48
hours, the order cannot be cancelled.
Graphics/Custom Color Displays:
The Set Up Fee is a non-refundable charge for in-house artwork
preparation. A Cancellation Fee will be assessed prior to proof and
color sample approval of order. Once proof is approved by customer,
orders cannot be cancelled.
Custom Display/Custom Color
Displays:
A Cancellation Fee will be assessed once an order is cancelled in
writing. Once the physical sample of a custom size or color display
is approved by the customer, the order cannot be cancelled.
Graphics Department Disclaimer:
General Disclaimer: Our digital output cannot product a completely
smooth gradient, translation of gradients on the print appear in
gradual steps. Printed graphics can be effected by weather and
moisture conditions including but not limited to peeling, flaking
and shrinking.
Pricing Subject to Change without Notice
We do our
best to keep all of our pricing accurate on our websites. However,
costs and pricing can change without notice. We reserve the right to
cancel or refuse an order if and when it is determined that
incorrect pricing is posted on our website.
Weight Loads:
We cannot and will not guarantee
the stability of our
displays loaded with customer product. Individual results may vary.
It is the sole responsibility of the consumer/purchaser/retailer to
determine the stability and usability of our display(s) with any
product.
Warranty
Cardboard/Corrugated Displays are temporary. We make no warranty
claim on the life expectancy of our displays.
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