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IMPORTANT:
The following is our procedure for handing and processing your custom
artwork order:
When your artwork is successfully uploaded to our cloud site, you will
receive an automatic email confirmation that we received it. (Reminder,
please do not send artwork unless you have entered a formal order via
phone, fax or online). A PDF proof will be emailed to you in
approximately 5 business days if your submitted artwork is usable.
If it is not usable (bad file, bad quality or we cannot open your file
etc....) you will be contacted and asked to send new artwork. A physical
proof can be sent upon request for a nominal charge plus applicable
shipping fees. Once written approval of the artwork is given, the order
will be scheduled into production. Production time will be approximately
2 – 3 weeks for all orders. (RUSH options are available) Shipping time
is not included in the production time frame as noted above. All orders
are shipped Ground or Freight Carrier and may be expedited upon request
by the customer via email.
NOTE: If you have a critical time frame, you MUST have this noted in
writing on our sales order. NO verbal reference or email alone will
guarantee any critical time schedule. ANY critical time schedules must
be confirmed IN WRITING on our SALES ORDER. Customer is responsible to
confirm this. If you receive our sales order and no critical time frame
is noted, we are not responsible even if you discussed this verbally.
Please be absolutely sure to review our sales order confirmation. We do
offer special scheduling, even 24 hour service on some displays at an
additional cost.
If your "Critical
Timeframe" is not written on the sales
order, we will not be responsible for meeting
any time period.
Please submit your actual artwork in the following format:
Format: Photoshop,
Illustrator, InDesign, JPEG (High Res), PDF (Print Ready) or TIFF
Resolution: 300dpi minimum
Bleed: ¼” bleed over
and beyond the header
Size: 100% Scale
(do not scale down)
Links: Please
included all linked files if any
Fonts: Flatten,
Rasterize, outline or provide all fonts used
**DO NOT
MERGE/FLATTEN THE TEMPLATE WITH THE ARTWORK**
- Please no quark files
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